1.
Concentrate your efforts and resources on core activities.
2.
Benefit from Specialist skills and expertise.
3. Free capital budget for core revenue producing
activities.
4. Improve the quality of repair
work.
5.
Reduce your repair turnaround times.
6.
Avoid costly retraining of staff.
7.
Gain Partnership Development Points to compete for Australian Government
contracts.
8.
Frequently Asked Questions
Service Solutions are specialists in Defective Spare Parts Management (DSPM). Today, an increasing number of Information Technology organizations and Original Equipment Manufacturers are enjoying the benefits of outsourcing their Defective Spare Parts Management to firms such as SST. Here are some of the reasons why:
1.
Concentrate your efforts and resources on core activities.
For today’s highly integrated platforms, outsourcing
is the most intelligent response to the rapidly changing demands of an
accelerating market. Having contracted out it’s Defective Spare Parts
Management (DSPM), your company is then free to concentrate its resources
on core customer service activities.
Reduced/Re-deployed Headcount
Reduction or redeployment of current staff in line with customers current corporate or local policy
Increased focus on non-core activities
Reduced administration
2.
Benefit from Specialist skills and expertise
Service Solutions delivers highly specialized skills
not normally available to in-house repair facilities. (Evidence indicates
that in may companies, internal repair centers are treated as a necessary
evil, and consequently, often lack appropriate funding, expertise, test
equipment and training on current technologies.) Contracting your work
to Service Solutions gives immediate access to professional and focused
repairs management and to state of the art technology. Service Solutions
has an expanding network of strategic repair partners and OEM organizations
plus our own repair capability with rework facilities for the latest technologies
such as TAB, BGA and uBGA.
Access to experienced personnel
Ease of Integration
Contracting out DSPM allows your firm access to repair services without the fixed cost burden of in-house facilities. Service Solutions maximizes the use of its own repair and test facilities, thus reducing the overall costs of its services.
Known cost of Repairs
Reduced Facilities Cost
Economies of Scale
4.
Improve the quality of repair work.
The Service Solutions group of companies are ISO9002
accredited managing a range of local, international & OEM repair organisations.
Stipulated levels of quality are rigorously monitored by staff via Quality
Assurance testing and "dock to stock" certification.
Quality Guaranteed
Improved Customer Satisfaction
5.
Reduce your repair turnaround times.
Lengthy turnaround times are a major hidden cost
in the equipment repair cycle. As a result, large and unnecessary investment
in shelf stock is often required by firms in order to cover parts delayed
in the repair cycle. With Service Solutions, in nearly 100% of cases you
will have your repairs back within agreed turnaround time, and your shelf
stock overheads are reduced or eliminated.
Guaranteed Turnaround
6.
Avoid costly retraining of staff.
Our industry is characterised by constant change
in upgraded technologies. As a specialist DSPM contractor, Service Solutions
continually trains its staff in the latest requirements. Contracting out
your DSPM means that your firm is relieved of the ongoing burden of retraining
staff to deal with the ever-changing technical environments.
Growth without cost
What we have found among some of our customers is that there is a great advantage, in local Repair/Screening, to be had in gaining Credits under the Federal Government's Partnership for Development Program. By performing local repair/screening Companies can earn credits to the value of the equipment or part being repaired, and not simply the cost of the repair, when gaining PDP Points to enable them to compete for Australian Government contracts
8. Frequently Asked Questions about Defective Spare Parts Management (DSPM).
1. Does contracting out DSPM result in the loss of internal expertise?
This may occur; however for most firms DSPM is a support service, not a core business competency – and therefore rarely a source in itself of competitive advantage to a firm. Service Solutions will develop tailor made confidential reports of your company’s specific needs, ensuring that all strategic information is retained and updated in your databases.2. Is control lost in contracting out DSPM?
By specifying in the contract exactly what is required, in many situations your firm actually gains control over a situation that currently may be less than efficient and effective.3. Contracting out DSPM appears expensive?
DSPM costs depend on your firm’s individual needs, but Service Solutions’s aim is to commence management projects within a clients existing budget. If this is not possible in the short term (due, for instance, to capital outlays and staffing) , an establishment fee maybe appropriate. The DSPM contract is reviewed regularly and savings achieved are split between the parties. Any increased fees are restricted to measurable cost increases.4. How long is a typical DSPM contract?
A typical DSPM contract covers a two year period. This enables Service Solutions to introduce sustainable improvements in a company’s DSPM cycle.